Our services are customized and involve dedicated time, planning, and digital execution. Hence, we follow a clear refund policy:
1. Digital Services (e.g., SEO, Ads, Website Design)
- No refunds once the service has started or any work has been delivered.
- Partial refund may be considered only before project commencement, after deducting consultation and processing charges.
- Campaign management fees (Google Ads/Meta Ads) are non-refundable once live.
2. Physical Products (e.g., NFC Cards, Smart Cards)
- No refund for printed or dispatched cards.
- In case of a damaged or incorrect card, replacement will be issued if reported within 48 hours of delivery with photo/video proof.
3. Cancellation Requests
- Must be submitted in writing via email/WhatsApp.
- Approved cancellations will be processed within 7–10 business days.